Terms & Conditions


These terms and conditions will apply to all transactions placed online or direct with M-A-K-T-E-H store. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with BG Law and any dispute between us will be resolved exclusively in the courts of BG. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this website you are agreeing to these terms and conditions.

In addition to our Terms & Conditions, please do take the time to read our Privacy & Security Policy.




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These General Terms and Conditions govern the relationship between MAKROGRUP TECHNOLOGY OOD   Limited Liability Company /OOD/ - It is a commercial company with share capital owned by its members whose liability is limited to the amount of the capital subscribed. One or more persons, including foreign nationals may found a private limited liability company. The minimum foundation capital is 5000 Bulgarian leva /2600 Euros/. You need to open a bank account and to deposit the initial company capital

hereinafter referred to as " makteh.com ", on the one hand, and Users of Internet and Internet Sites

services located on the Site (hereinafter referred to as Users) on the other.

"MAKROGRUP TECHNOLOGY" OOD is a company registered under the Commercial Law of the Republic of Bulgaria

with UIC 204414043, with headquarters and address of management: Ruse, 8 Krastec Str, Emona blk.,  ent. 2

office 7, email address: ceo@makteh.com, phone: +359 883 400 330

Please read the full terms and conditions published before using it

information and commercial services offered on the Site (referred to as Services). С

visualization of the Site, each User automatically agrees to comply with the terms,

described below.

This document contains information about the activities of "makteh.com" and the general

Terms of use of the services provided by " makteh.com " by arranging

the relationship between us and each of our users.

Confirmation of the Terms and Conditions is a necessary and indispensable condition for the conclusion

of the contract between the User and "makteh.com".

By accepting the Terms of Service, the User agrees to process his / hers

personal data on the basis of the contract between him and “makteh.com”. Such data are

names, phone, address, and email.


For the purposes of these General Terms and Conditions, the terms below should be understood in the following meaning:

Site - http://www.makteh.com and all its subpages.

Consumer - is any individual who acquires goods or uses services that are not intended to carry out a commercial or professional activity and any physical activity a person who, as a party to a contract under this Act, acts outside his trade

or professional activity.

Terms and Conditions - These Terms and Conditions, which include terms of use, policies Privacy Policy, Cookies, Registration and Delivery Rules, Voluntary dispute resolution, contract withdrawal and replacement forms, and any other legally relevant information that is on the Site.

Personal data - Information about an individual who discloses his or her physical, psychological, mental, family, economic, cultural or social identity.

Goods - movable tangible property, except for the items sold by force enforcement or other measures by authorities authorized by law, as well as property, abandoned or withdrawn in favor of the state, put up for sale by public authorities. Goods are also water, gas and electricity when offered for sale, packed in limited volume or in a certain amount.

A contract of sale - a contract by which the trader transmits or undertakes transfer the ownership of goods to the consumer, and the consumer pays or is paid obliges them to pay the price for them, including the contracts having as their object both goods and services.

Alternative Consumer Dispute Resolution - Procedure for out-of-court settlement of consumer disputes meeting the requirements of this law and is applied by an alternative consumer dispute resolution authority.


Art. 1. On the Site Users have the opportunity to enter into a contract for sale and sale

delivery of the goods offered by "makteh.com".


"makteh.com" identifies Users of the site by storing log files on the server of the Site and the IP address of the User. "makteh.com" has the right to collect and use information about the Users of the grounds and for the purposes of the execution of the General Conditions concluded with the User contract. The information by which the person can be identified may include names, telephone, address, email, and any other information that the person provides voluntary registration. The information also includes any other information that the User introduces, uses or renders upon use the Services provided by "makteh.com".

Only people over the age of 18 can register on the site. Upon registration, the person

marks a check-box declaring that he is 18 years old.

" makteh.com " is taking due care and is responsible for protecting the information for

The user who became known to him for registration, except in the case of force majeure, accidental occurrence or malicious action by third parties. In the registration form completed by the User upon registration, "makteh.com " indicates the mandatory or voluntary nature of the data being provided the consequences of refusal to grant them.

" makteh.com " may disclose personal data to third parties only in accordance with the law

cases and in the circumstances provided for by the law or with the express consent of Users.

The user can register by filling in the relevant electronic form for online registration on the “makteh.com” website, yes has agreed to the Terms of Service. By pressing the virtual button with the text "Registration" or other similar text having the power of written confirmation of the Terms and Conditions, the User performs electronically

a statement within the meaning of the Electronic Document and Electronic Signature Act, which declares that he / she is familiar with the Terms and Conditions, accepts them and undertakes to comply with them.

" makteh.com " may store in the log files on its server the IP address of the User, as well as any other information necessary for its identification and reproduction its electronic statement of acceptance of the General Terms and Conditions in the event of the occurrence of legal dispute. The text of the Terms and Conditions is available on the Internet at " makteh.com " in a way that allows its storage and reproduction.

When filling in the application for registration, the user is required to provide full and true data on identity (for individuals), legal status (for legal entities) persons) and other data required by the electronic form of " makteh.com " data, as well as to them updated within 7 (seven) days of their change. The user declares that it is agrees to provide the required personal data, thereby ensuring that the data, provided by the process of registration, are correct, complete and accurate and in case of a change of the latter will update them in a timely manner. In the event of false data being provided

" makteh.com " has the right to terminate or stop immediately and without notice the provision of services and the maintenance of the User's registration.

Upon registration, the user receives a unique username that can be the email specified by the User, and a password to access services available through the website of " makteh.com ".

The user can manage their profile on the site. Through your account

The user can:

  1. See the history of the orders made
  2. Track the status of the order

The user name with which the User registers does not give him any other rights, except as expressly stated in these Terms and Conditions.

The registrant, in his / her capacity as a representative of a legal entity, is obliged to introduce your full name and address, respectively. the name of the legal entity it represents. The consumer is obliged to take all care and to take the necessary measures, which are reasonably imposed in order to protect their password, as well as not to make it known to third parties personally passwords and immediately notify " makteh.com " in the event that it is executed unauthorized access, as well as probability and suspicion of such access. He bears his responsibility the risk of protecting your password, and all the actions that it does or by a third person using his / her password.

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Users use the interface of the " makteh.com " website to conclude contracts for the purchase and sale of the offered by " makteh.com ". In the absence of availability of a good, "makteh.com " reserves the right to refuse order. After selecting one or more items offered on the “makteh.com” website,

The user must add the same to his / her list of items for purchase. It is necessary for the User to provide delivery data and to choose way and time of payment of the price, then confirm the order via the

site. When making an order, the user receives an email confirmation that the order

it is accepted.

Please note that within the Correct Store Program data, customers who shop at " makteh.com " are saved in the database (email address and the name of the purchased product). According to our privacy statement, this data is not shall be made available to third parties.

" makteh.com "  has the right to refuse to enter into a contract with an incorrect User.

" makteh.com " has the right to treat a User as incorrect in the following cases:

1) there is a non-compliance by the User with the Terms of Service;

2) an incorrect, arrogant or rude attitude towards the representatives of the " makteh.com " .

3) system abuses have been detected by the User against "makteh.com ".


Orders are accepted on the site 24 hours a day, 7 days a week, including weekends and days of public holidays. In order to generate an order through the site, no you must register a profile. Ordering a specified one from user product (s) is made in several ways:

  • order through the site - you can order through the site when you use it the Buy button that is next to each product available. This button is added the selected product in the consumer basket, then the user has possibility to add more products to it or continue to finish order. Upon completion of the order, the user has the opportunity to review the products he has decided to purchase, their prices and the final payment amount as well and benefit from an extra discount if you have a discount voucher or another promotional code. User can complete order with already

registered profile, register a new account or just fill in the required payer and receiver details: names, e-mail, telephone, address, and to choose the form of payment. After finalizing the order and sending the requested request will be sent to the specified email with the entry of the information entered. For each stage of order processing (confirmation of availability, sending, etc.), the user will be notified by an email or phone operator, such as the status of the current as well as previous ones orders, the user can also track his / her profile in www.dhkraptor.com if he used one.

a convenient way to ask your question or place an order through our company Facebook page. To do this you only need to like our page and click on the "Shop Now" button that will take you to our "dhkraptor.com" site from where you can order it as described in •order through the site

  • E-mail order - this is another way to ask your question or make an order easy and convenient (business customers only B2B). Send your inquiry to: manager@dhkraptor.com and our professional consultants will respond as soon as possible and assist you if necessary.

Orders and inquiries from customers are processed by Google's operators www.makteh.com within the working hours. The gift to each order can be different, depending on current promotions at the moment. “makteh.com” reserves the right to makes changes and adjustments to the gifts offered, depending on the type of instant promotion. All images and descriptions of products on the site “makteh.com”  are indicative, informative character and subject to change. Discounts can not be combined and added.


(1) The prices of the offered goods are those indicated on the website of " makteh.com " to

the time of the order, except in the case of obvious error. The goods' prices include VAT, where it is intended to be charged. " makteh.com " reserves the right to change at any time and without notice the prices of

the products offered on the site, such changes will not affect any orders already made.

(1) " makteh.com " may grant discounts for the goods offered on the site according to Bulgarian legislation and rules set by " makteh.com ". The rules, applicable to such discounts are available at the place where the discount is shown. Discounts can be provided in a variety of forms (eg promotions, discounts) loyalty granted individually, at random or as a result of participation in the competition or customer survey). Different types of discounts can not be combined when ordering and buying one the same commodity.


Your order may be obstructed due to any of the following reasons:

  1. One or all of the ordered goods are not available - in this case we will find out contact you as soon as possible.
  2. No payment (delay of payment) by the consumer.
  3. The user has indicated a wrong or incomplete delivery address.
  4. Lack of up-to-date phone contact with the user.
  5. Technical Problem

In the event of problems with the delivery, by our fault, any additional costs incurred by us sending or receiving the goods is at our expense. In all other cases subsequent shipment will be at your expense.


When the consumer returns the goods with the right to refund the amount paid due to for whatever reason, the price to be refunded is reduced by the value of the discount received on the goods and only the amount actually paid is subject


(1) The consumer may pay the price of the ordered goods using his own choiceone of the options listed on the website.

If the user opts for a payment method that includes a third party payment provider services, the User may be bound by the terms and conditions and / or the fees ofsuch third party.

" makteh.com " is not responsible if a payment method involving a third party - a payment service provider, is unavailable or otherwise not functioning due to reasons that can not be attributed to "makteh.com ".



Returns and refunds are not accepted for the product MAKTEH Diamond Back".

(1) The consumer has the right to withdraw from the contract without giving a reason, without owing indemnity or penalty within 14 days from the date of acceptance of the goods by The user or a third party.

In order to exercise its right under this clause, the User must notify unequivocally " makteh.com " for its decision to withdraw from the contract, such as individualize the goods he wishes to return by providing all the details for the order and delivery made, including but not limited to: content and value of the order, details of the person who made the order, details of the person who accepted the delivery, and date of delivery.

" makteh.com " publishes on its website a form for exercising the right of withdrawal from contract. To exercise the right of withdrawal " makteh.com " provides to the consumer

a choice to fill in and send electronically via the website the standard denial form or other unambiguous application. In these cases " makteh.com " immediately sends the user a confirmation of his / her refusal on a durable medium.

In accordance with the provisions of Art. 55 of the CPA, the user is obliged to store the goods received, their quality and safety until their return to www.makteh.com in the form in which they were received.

The user is obliged to return the goods at his own expense, together with the cashier

note and invoice by handing it to “makteh.com” or authorized by the last person within 14 days of the date on which the User exercised his / her right to withdrawal from the contract.

On return, the product must be in its original packaging, with no traces of use or disturbing the commercial appearance (eg torn packaging, cellophane, removed labels, missing parts, etc.) and be accompanied by all accompanying documents – receipt and / or invoice, warranty card, directions for use, and more.

" makteh.com " has the right to defer the refund until the receipt of the goods back or until proof is provided that the goods have been shipped conversely, depending on which of the two events occurred earlier.

In the event that the User fails to fulfill his obligation under paragraph 5 without notice

" makteh.com " for the delay and without providing a valid reason for doing so, that he has withdrawn his statement of withdrawal of the contract. When in connection with performance of the contract  "makteh.com " has incurred expenses User renounces the contract, " makteh.com " is entitled to withhold the relevant amount for the costs incurred or to claim their payment.

(1) The consumer shall not have the right to withdraw from the contract in case the object of the contract is:

  1. for the supply of goods made to the consumer or according to his or her own individual requirements
  2. for delivery of sealed goods that have been printed and / or tested after delivery and can not be returned for reasons of hygiene or protection health.

" makteh.com " refunds to the User the price paid for the returned goods.

The shipping costs of returning the goods from the customer to www.makteh.com are at the expense of

the customer, as his or her right to choose whether to bring it personally to the store's office or to have it

send by courier or by post mail. The address is: Ruse 7016, 8 Krastec Str., Ent. B (2), fl. 4, office 7

Where the goods received by a consumer do not conform to the characteristics set out in the online store page, the cost of returning the goods is at the expense of

www.dhkraptor.com. In this case the client must send the goods back to us, by postal mail, indicating the recipient “MAKROGROUP TECHNOLOGY OOD”, a subcontractor and address : Ruse 7016, 8 Krastec Str., Ent. B (2), fl. 4, office 7.

Returned to us shipments with cash on delivery or delivery charge will not be accepted!

"makteh.com" refunds in full the user - paid amount of returned goods not later than 14 days from the date on which the consumer has exercised the right of withdrawal under Art. 55 of the CPA.


(1) The consumer is entitled to claim for any non - conformity of the goods with agreed / ordered when inconsistencies with the contract have been detected after delivery sale.

"makteh.com" is not responsible for the difference in colors due to the natural colors the different color reproduction of different monitor models.

All goods subject to warranty service are accompanied by the necessary documents with information on the term (14 days), the conditions and place of the warranty service.

The consumer can not dispute the conformity of consumer goods with the contract for selling it when he knew or could not have known about the conclusion of the contract mismatch.

(1) The consumer shall have the right to claim the goods, irrespective of whether the manufacturer or the trader has provided a commercial guarantee for the good. When the satisfaction of the claim is made by replacing the goods with another, the "makteh.com" will retain the original Warranty.

(2) Upon claiming the goods, the consumer may claim reimbursement of the amount paid, to replace the goods with another, corresponding to the agreed or discounted price. The claim is filed in writing via the email,

by mail or filed to the address of the company. "makteh.com" presents on your site

access to a claim form.

Download: Claim Form

The customer should provide clear, complete and unambiguous information about the originator case study in writing and within the statutory time limit for making a claim email: ceo@makteh.com

When a claim is made, the user indicates the subject matter of the claim, his or her preferred way of meeting the claim, or the amount of the claimed amount, and address, telephone and email contact. To allow the case to be resolved in

as soon as possible, it is also desirable to apply photo material (only if the case concerns our specific product (s). Once the case is reviewed and processed, you will receive it a written reply to the email address from which the claim is made (makteh.com does not bear Responsibility for any issues beyond our control of the message the statutory time limit).

When submitting a claim, the user must also attach the documents, on which the claim is based, namely:

  1. receipt or invoice; protocols, acts or other documents establishing the non-conformity of the goods with the agreed; other documents establishing the claim basis and size.

The term stops running through the time it takes to reach an agreement between seller and user to resolve the dispute. If "makteh.com " has provided a commercial warranty of the goods and the term of the warranty is longer than the time limits for claiming the claim under par. 1, the claim may be made until the expiration of the term

the commercial guarantee.

Placing a claim is not an obstacle to claiming.

(1) "makteh.com" maintains a register of complaints. The User is sends a document to the email he / she says stating the claim number the register and the type of goods. When " makteh.com " satisfies the claim, it issues an act for that which is drawn up in duplicate and which necessarily provides one copy of The user.

(1) "makteh.com" on reasonable grounds brings the goods into compliance with the contract for sale within one month from the claim of the claim The user.

If the goods have not been repaired after the expiry of the period under the preceding paragraph, the Consumer

has the right to terminate the contract and to be reimbursed the amount paid or to claim reduction of the consumer goods price according to Art. 114 of the CPA.

Bringing consumer goods into compliance with the sales contract is free of charge for the User. He does not owe any cost to dispatch the consumer goods or to materials and labor related to its repair, and does not suffer any significant inconvenience.

(1) In case of non - conformity of consumer goods with the contract of sale and when The user is not satisfied with the resolution of the claim, he has a choice between one of the following options:

  1. cancellation of the contract and reimbursement of the amount paid by him / her; Price Reduction.

The user can not claim reimbursement of the amount paid or for lowering the price of the merchandise when the trader agrees to substitute consumer goods with a new one or repair the goods within one month of submitting the claim to the consumer.

The trader is obliged to satisfy a request for cancellation of the contract and to recover the amount paid by the consumer when, after he has satisfied three complaints by him user by repairing the same good within the time limit

the warranty, there is a subsequent occurrence of non-compliance of the good with the contract of sale. The consumer can not claim to terminate the contract if the discrepancy of the consumer goods with the contract are insignificant.


(1) Intellectual property rights on all materials and resources located on the website of "makteh.com" (including the available databases) are subject to protection under Copyright and Related Rights Laws belong to " makteh.com " or respectively the designated person who has delegated the right to use "makteh.com " and can not to be used in violation of applicable law. When Copying or reproduction of information beyond the admissible, and any other violation of the intellectual property rights on the resources of " makteh.com ", "makteh.com " has the right to claim compensation and the direct and indirect damages suffered in full size.

Except as expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose information resources posted on the website of "makteh.com".

(1) "makteh.com" undertakes to exercise its due diligence to enable the User for normal access to the services provided. "makteh.com" retains the right to discontinue access to the services provided. "makteh.com" is entitled, but not and an obligation, at its sole discretion, to delete information resources and materials, posted on your site.


"makteh.com" has the right, in its sole discretion, without giving notice to terminate unilaterally the contract if it finds that the services provided are used in violation of the present terms and conditions, the legislation in the Republic of Bulgaria and the generally accepted moral norms.

Except as provided in these Terms and Conditions, the agreement between the parties shall be terminates also upon termination of the activity of "makteh.com" or termination maintaining its website.

Except as outlined above, either party may terminate this agreement with sending a one - week notice to the other party in the event of a non – execution the obligations under the contract.

The written form of the contract is deemed to be respected by sending an electronic message mail (e-mail), pressing an electronic button on a content page to be filled in or choose from the User or check box on the website and more. similarly, as long as the statement is written technically in a way that allows it to be reproduced.


The parties declare that, if any of the clauses of these Terms and Conditions are prove invalid and will not invalidate the entire contract or to other parts of it. The invalid clause will be replaced by the mandatory rules of the law or established practice.


All provisions not covered by these Terms and Conditions will applythe current legislation of the Republic of Bulgaria.


The delivery of ordered goods is effected via a international post mail to the indicated by the User

office or delivery address across Europe. Delivery is at the expense of The user, unless otherwise stated on the Site.

Before sending the ordered goods, "makteh.com" has the right to contact The user of the phone he has specified to specify the details of the order and / or delivery.

"makteh.com" is not responsible for the failure to perform an order in the cases when The user has indicated incorrect, incomplete and / or inaccurate personal data, including when has indicated an incomplete, inaccurate or fake address or telephone.

Delivery is within the deadlines described under each delivery option at the interface order module. In exceptional circumstances "makteh.com" reserves the right to extends the delivery period by informing the User in good time. The consumer is required to review the goods at the time of delivery in the presence of courier and immediately notify any discrepancies, misses and damages. If The consumer does not do so, it is assumed that the delivery was accepted without objection.

When making international shipments, delivery and delivery rules apply receipt of consignments to the respective national postal service, as well as to the respective one national law of the State in which the recipient of the goods is located. All import charges on importation of goods are at the expense of the User. The user he can not demand a refund if he has refused to pay the import charges or to received the shipment. "makteh.com" reserves the right to change the available methods delivery and payment and / or the terms thereof at any time by publishing the available methods of delivery and payment to the website without any other notice.


The bodies governing the activity of "makteh.com" are the Consumer Protection Commission

(CPC) and the Commission for Personal Data Protection (CPDP), with the following coordinates:

About CPC: • Website: https://kzp.bg/kontakti tel: 0700 111 22 email: info@kzp.bg address: Sofia,

Slaveykov Square, 4A, 3rd, 4th and 6th floor

About CPDP: • Website: https://www.cpdp.bg/ tel: 02 / 91-53-518 email: kzld@cpdp.bg address: Sofia

1592, "Prof. 2 Tsvetan Lazarov


Users can use the European Dispute Resolution Platform (ODR) available at http://ec.europa.eu/odr/ - a single access portal that allowsconsumers and traders across the EU to settle disputes between themselves. Alternative dispute resolution (ADR) between users and traders represents out-of-court conciliation on a voluntary basis. The Common Reconciliation Committees help to reach an agreement between users and traders in disputes concerning contracts for the sale of goods and the provision of services.

The Common Reconciliation Commissions are defined on a regional basis and competent to

resolves disputes between " makteh.com" and the User is a General Conciliation Commission with

Ruse headquarters and the area of activity of Ruse and Ruse.

Consolidated list of recognized ADR authorities of the Member States of the European Union Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show